Foxy AI

Dreamworld Research Inc. and its subsidiaries, including but not limited to Dreamworld Research (UK) Ltd.

Last updated: October 2026.

1. Scope

This Policy covers Foxy AI subscriptions, credits, add-ons and character purchases. It applies to the Service provided by Dreamworld Research Inc. and its subsidiaries. The seller identified at checkout and on your receipt is responsible for the purchase. The Terms of Service and the purchase conditions disclosed before payment also apply.

Nothing in this Policy limits a mandatory refund, withdrawal right, remedy for a defective or misdescribed service, or right concerning an unauthorized charge. Those rights take priority over any final-sale or non-refundable provision.

2. Subscriptions and renewal

Subscriptions renew at the price and interval disclosed before purchase until canceled. We obtain affirmative consent to recurring billing and provide the purchase acknowledgment and renewal or price-change notices required by law. Acceptance of the Terms alone does not authorize an undisclosed charge.

Plan changes, trials, promotions, upgrades and any resulting charges follow the conditions disclosed for that purchase. Price increases apply prospectively, with notice and any required consent; you may cancel before the next renewal.

3. How to cancel

Cancel future renewals through Profile > Change Plan. If you cannot access those controls, email support@foxy.ai with the account email and enough information to identify the subscription. You can also request help through Profile > Support. Do not send full card details. A restriction on signing in does not prevent a cancellation request by email.

Cancellation must be available without unreasonable obstacles. Cancel before the next renewal to stop that renewal. Cancellation normally takes effect at the end of the current paid period unless the law requires an earlier date. Purchased access continues until then, subject to feature eligibility, safety restrictions and enforcement under the Terms and Acceptable Use Policy.

Deleting an app, stopping use or removing a payment method does not by itself submit a cancellation request. Cancellation stops future renewals; it does not automatically request a refund for a payment already made. If a renewal has already been charged, refund eligibility is assessed separately.

4. Refund eligibility

Except where applicable law or the accepted purchase terms provide otherwise:

• Subscription payments are final, although refund requests are reviewed case by case based on the purchase, circumstances and account activity.

• Add-ons, credit packs and character purchases are non-refundable.

• We do not provide partial refunds solely for unused subscription time or remaining credits.

• Cancellation, a plan change or dissatisfaction with a creative result does not by itself create a refund entitlement.

Duplicate or incorrect charges, unauthorized payments, service defects and material differences from the purchase description are assessed according to the evidence and your legal rights. Mandatory remedies are not subject to our discretion or reduced by the liability cap in the Terms.

Where a statutory cooling-off or withdrawal right applies, you may exercise it within the applicable period. If immediate digital delivery or performance requires separate consent and acknowledgment concerning that right, we obtain them as required by law. Use of the Service or acceptance of general terms alone does not supply a required waiver.

5. Credits and purchased features

Credit allowances, expiry, rollover and feature entitlements follow the conditions disclosed before purchase. We do not impose an undisclosed expiry or retroactively reduce purchased entitlements. Credits are not transferable currency and cannot be redeemed for cash except where required by law.

A remaining credit balance does not by itself create a cash refund entitlement. This does not limit a mandatory remedy or an express promise made for the purchase. Credits and purchases do not override eligibility or content restrictions.

6. Restrictions and account closure

Content enforcement and refund eligibility are separate decisions. A feature restriction or account suspension does not automatically cancel a subscription or decide whether a refund is due. You can still cancel future renewals through the channels above, and suspension does not remove mandatory refund rights.

When we permanently terminate a paid subscription, future renewals for that subscription stop. Payments already made and any applicable refund are assessed under this Policy, the purchase terms and law. A refund does not lift a valid safety or content restriction.

7. Requesting a refund or reporting a charge

Contact support@foxy.ai or Profile > Support. Provide the account email, purchase date, amount, order or transaction reference if available, and a brief explanation. We may request relevant evidence through an appropriate secure process. Do not send full payment-card details or unnecessary identity documents.

We explain the decision and any approved remedy. Approved refunds are normally returned to the original payment method, subject to payment-provider requirements and law. The bank or payment provider controls when the credit appears; we can provide the refund reference or available status.

If you disagree with the decision, contact complaints@foxy.ai under the Complaint Policy and provide any relevant new evidence. A good-faith refund request, complaint or cardholder dispute is not a policy violation. You remain free to contact your bank, payment provider or regulator and exercise the rights preserved by the Terms and law. We do not require a waiver of those rights to consider a refund.

8. Updates and contact

Material changes follow the notice and acceptance provisions in the Terms of Service. They do not retroactively remove an accrued refund right or mandatory remedy.

Billing, cancellation and refunds: support@foxy.ai. Complaints and appeals: complaints@foxy.ai.

Dreamworld Research Inc., 2219 Main Street, #780, Santa Monica, CA 90405, United States.

Related policies: Terms of Service; Acceptable Use Policy; Complaint Policy; Privacy Policy.