Platform: Foxy AI
Company: Dreamworld Research Inc., a Delaware corporation, and its subsidiaries, affiliates, and related entities, including but not limited to Dreamworld Research (UK) Ltd., and others operating the Foxy AI platform
Last Updated: January 2026

1. Purpose

This Complaints Policy explains how users may submit complaints regarding Foxy AI’s services, decisions, or conduct, and how those complaints are handled, reviewed, and resolved.

Dreamworld Research Inc. and its subsidiaries are committed to transparency, fairness, and compliance with applicable U.S., state, and international laws. Complaints are handled in a consistent, documented, and auditable manner.

2. What Constitutes a Complaint

A complaint is an expression of dissatisfaction relating to, but not limited to:

• account suspension, termination, or feature restrictions

• content moderation or enforcement decisions

• age verification, identity verification, or KYC outcomes

• billing, payments, subscriptions, refunds, or charge disputes

• alleged misuse or mishandling of personal data

• service availability, outages, or platform performance

• conduct of Dreamworld Research Inc. staff, contractors, or moderators

General support requests, feature suggestions, or policy questions are not classified as complaints and may be redirected to customer support.

3. Who May Submit a Complaint

Complaints may be submitted by:

• current or former registered users

• individuals directly affected by a moderation or enforcement decision

• authorized representatives acting on behalf of a user (with appropriate authorization)

Dreamworld Research Inc. reserves the right to decline complaints that lack sufficient identifying information or a direct connection to the platform.

4. How to Submit a Complaint

Complaints must be submitted through one of the following official channels:

• the in-platform support or reporting tools, or

• the designated complaints contact listed on the Foxy AI website

To allow proper investigation, complaints should include:

• the relevant account, transaction, or reference ID

• applicable dates and context

• a clear description of the issue

• any supporting documentation or evidence (where available)

Anonymous complaints may be reviewed at Dreamworld Research Inc.’s discretion but may limit the ability to investigate or respond.

5. Complaint Handling Process

Dreamworld Research Inc. follows a structured complaint-handling process:

5.1 Acknowledgement

Complaints are acknowledged within a reasonable timeframe after receipt.

5.2 Review

Complaints are reviewed by trained personnel. Where feasible, the review is conducted independently of the original decision.

5.3 Investigation

Investigations may involve:

• trust & safety or moderation teams

• compliance and legal personnel

• billing, payments, or technical teams

Relevant audit logs, moderation records, enforcement history, and system data may be reviewed.

5.4 Decision

A determination is made based on platform policies, contractual terms, regulatory obligations, and applicable law.

5.5 Response

The complainant is informed of the outcome unless disclosure is restricted by legal, security, or privacy considerations.

6. Outcomes and Remedies

Possible outcomes include, but are not limited to:

• confirmation of the original decision

• modification or reversal of an enforcement action

• correction of billing or account-related errors

• clarification of policy application

• escalation to regulators or authorities where legally required

Dreamworld Research Inc. is not obligated to reinstate accounts, restore content, or reverse decisions that are consistent with its policies and legal obligations.

7. Limitations and Exclusions

Complaints may be declined or closed if they:

• relate to content or conduct clearly prohibited under platform policies

• attempt to bypass age verification, identity verification, or moderation safeguards

• involve illegal activity, fraud, or abuse of the platform

• are abusive, harassing, or submitted in bad faith

• seek to re-litigate previously resolved complaints without new material evidence

8. Data Handling and Privacy

Complaint data is processed in accordance with applicable data protection and privacy laws, including U.S. state privacy laws and, where applicable, GDPR.

Access to complaint records is restricted to authorized personnel only. Records may be retained for compliance, audit, fraud prevention, dispute resolution, or regulatory purposes.

9. Regulatory and Third-Party Disclosure

Where required by law, payment network rules, or regulatory obligations, complaint information and findings may be disclosed to:

• payment processors and card networks

• regulatory or supervisory authorities

• law enforcement agencies

10. Policy Updates

This Complaints Policy may be updated periodically to reflect changes in law, regulation, or operational practices. Continued use of the platform constitutes acceptance of the updated policy.

11. Contact Details

All complaints, notices, and formal correspondence relating to this Complaints Policy should be directed to:

Email:
complaints@foxy.ai

Postal Address:
Dreamworld Research Inc.
2219 Main Street,
#780 Santa Monica,
CA 90405
United States

Complaints submitted through unofficial channels or third-party platforms may not be reviewed or responded to.