Foxy AI

Dreamworld Research Inc. and its subsidiaries, including but not limited to Dreamworld Research (UK) Ltd.

Last updated: October 2026.

1. Scope

This Policy explains how to raise a complaint, report a safety or rights concern, or appeal a Foxy AI decision. It applies to the Service provided by Dreamworld Research Inc. and its subsidiaries. The Terms of Service, Acceptable Use Policy, Content Removal Policy and Privacy Policy also apply. Mandatory legal rights and deadlines take priority.

Complaints may concern account or feature restrictions, verification, moderation, billing, subscriptions, refunds, privacy, service performance or staff conduct. General support requests may be handled by Customer Support without a formal complaint process.

2. Who can contact us

Current and former users, affected individuals, rights holders and their authorized representatives may submit complaints. Anyone may report a safety or rights concern, including someone without an account. An account, purchase or direct contractual relationship is not required for a safety report.

We assess anonymous reports where the available information permits. Limited information may affect our ability to locate the material, investigate or respond, but does not by itself prevent safety review.

3. Contact and information to include

• Complaints and appeals: complaints@foxy.ai.

• Safety, rights and content removal: compliance@foxy.ai.

• Account, billing, cancellation and refund help: support@foxy.ai or Profile > Support.

Available in-app reporting tools may also be used. We route reports received through these channels to the appropriate team. If a safety concern reaches another Foxy AI channel, it is referred for assessment rather than rejected for using the wrong address.

Describe what happened, relevant dates, the resolution sought and any evidence you can lawfully provide. Include an account, payment or decision reference where relevant and available. For a content concern, a link, identifier or description sufficient to locate the material is more useful than a transaction ID. Third-party safety reports do not require customer account details.

Do not email suspected child sexual abuse material, full payment-card details or unnecessary identity documents. We may request additional information through an appropriate secure process where needed.

4. Assessment and response

We record the concern, assess its urgency and assign it to the appropriate team. Review may involve relevant account, transaction, verification, moderation or support records. Where practicable, an appeal is reviewed by someone other than the original decision-maker.

Our target is to resolve ordinary service complaints within five business days. If further investigation is needed, we explain the reason, any information required and the expected response date. We provide updates if that date changes. This target does not extend a shorter legal deadline or postpone urgent protective action.

Decisions are based on the evidence, applicable policies, purchase terms and law. We explain the outcome and any available next step unless disclosure would breach legal or privacy obligations, expose someone to harm or compromise security or an investigation.

Possible outcomes include a billing correction, an applicable refund, a verification or account correction, confirmation or reversal of an enforcement decision, content restrictions or removal, and escalation where required. A complaint does not guarantee reinstatement, release of restricted material or a refund; each remedy follows the relevant policy and law.

5. Urgent safety and removal reports

Reports involving suspected minors, exploitation, serious privacy or consent violations, or immediate threats receive priority. We do not reject a report because the conduct described is prohibited or because the reporter is not a customer. Necessary restrictions and legally required action are not delayed while a general complaint or appeal is considered.

Flagged Content is suspended pending review. Content found unlawful or in breach of the Terms or Acceptable Use Policy is removed from user access. Lawful evidence preservation does not permit continued user access.

For a privacy or consent removal notice, include the affected person’s or authorized representative’s signature (which may be electronic), enough information to locate the material, a good-faith statement that publication was not authorized, and contact details. Incomplete notices may still be assessed as safety reports.

Where the TAKE IT DOWN Act applies, we act as soon as possible and within 48 hours after receiving a valid notice to remove the reported depiction and make the required reasonable efforts to identify and remove known identical copies. Other legal deadlines also apply. Copyright notices and counter-notices follow the Content Removal Policy and applicable law.

6. Appeals and repeated complaints

To appeal, email complaints@foxy.ai with the decision reference, the reason you believe it should change and any relevant new evidence. Necessary restrictions may remain during review. An appeal cannot authorize prohibited Content or delay urgent protective action.

We may close duplicate complaints already addressed without material new information, knowingly false claims, or requests solely seeking to bypass a valid restriction. Abusive communications may be limited to an appropriate channel. These measures do not prevent assessment of an underlying safety or rights concern, or remove mandatory legal remedies.

A good-faith complaint, report, refund request, appeal or cardholder dispute is not a policy violation. You do not have to give up your right to contact a bank, payment provider or regulator, or pursue the dispute-resolution rights preserved by the Terms and applicable law.

7. Privacy and records

We handle complaint information under the Privacy Policy and limit access to those who need it for review, support, safety or legal obligations. We may preserve relevant records or disclose necessary information to authorized service providers, payment partners, regulators or authorities where permitted or required by law. Retention depends on the record and its purpose; complaint handling does not create an unrestricted right to retain sensitive verification information.

8. Updates and contact

Material changes to this Policy follow the notice and acceptance provisions in the Terms of Service. Mandatory legal rights remain protected.

Complaints: complaints@foxy.ai. Safety and removal: compliance@foxy.ai. Customer support: support@foxy.ai.

Dreamworld Research Inc., 2219 Main Street, #780, Santa Monica, CA 90405, United States.

Related policies: Terms of Service; Acceptable Use Policy; Privacy Policy; Content Removal Policy; Refund and Cancellation Policy.